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Why 93% of Successful Business Owners Actually Embrace Innovation Before the Competition
Kathleen Winsor-Games • June 30, 2025
Innovation Isn’t Optional Anymore
Staying the same is a risk.
After guiding business owners through multiple economic downturns, I’ve learned that innovation isn’t about flair or flash. It’s about survival—and relevance.
Here’s the truth: What worked last year might stall this year.
But here’s the good news—innovation doesn’t require a Silicon Valley budget.
Sometimes, it’s as simple as improving your onboarding process, rethinking how you re-engage past clients, or packaging your expertise in a more scalable way.
Start here:
- Choose one area—your offer, your delivery, or your customer experience.
- Then ask: What’s one experiment I can run this quarter?
- Small shifts often spark big momentum.
Innovation Starts with You
The best innovations don’t come from mimicking others. They come from alignment with what you do best. When you’re grounded in your Pinnacle Gift™—your unique brilliance—creativity flows naturally.
If you’re forcing innovation, check your energy first. Review your calendar: What drains you? What lights you up?
Double down on what energizes you. Let go—or delegate—the rest.

When your energy aligns with your genius, innovation becomes your natural next step.
Fix What’s Slowing You Down
Let’s be honest: messy back-end systems kill front-end growth. That janky CRM? That overbuilt spreadsheet? That tool your team avoids unless absolutely necessary?
These aren’t just annoying—they’re innovation blockers.
Pick one system that frustrates you.
Ask: Do I need a better tool—or do I need to simplify how I’m using it?
You don’t need an overhaul. You need one smart fix.
Clean systems = more clarity, faster decisions, and room for your next breakthrough.
Stop Waiting for the Big Idea
Innovation doesn’t have to be revolutionary. Sometimes it looks like:
Repackaging your services in a clearer way
- Creating a short onboarding video to reduce client confusion
- Adjusting your pricing to better reflect your value
Start small: Identify 3 friction points in your business. Choose one and pilot a tiny change this month.
Refine it. Scale it. That’s how transformation begins.
Where to Innovate First? Use This Litmus Test
Not sure where to focus? Start with a simple friction audit.
Ask yourself:
- Where are clients or team members getting confused?
- Where am I losing energy or momentum?
- What problems am I tolerating instead of solving?
Circle the one that’s costing you the most time or energy. That’s your next innovation target.
Don’t Go It Alone
Innovation doesn’t need to be a solo act.
Often, your team or contractors have the clearest view of what’s broken—and what’s possible.
Ask them:
- What’s one thing we could improve in how we work?
- What are clients asking for that we’re not delivering?
Then act on one idea. Debrief. Tweak. Improve.
Innovation builds trust when it leads to real change.
Scan the Edges of Your Industry
Want a shortcut to innovative thinking? Look beyond your bubble. Read a trend report from another industry. Listen to a podcast outside your field.
Ask: Could this apply to my business? Could it help my clients more effectively?
Innovation often hides in unfamiliar places.
Make Space for It
If you don’t create time to think, you won’t create time to innovate. Creativity needs room to breathe—not a crammed calendar.
Block 90 minutes this week for CEO Time. No emails. No meetings. Just strategic thinking.
Ask:
- What does my business need next?
- What bold idea am I avoiding?
- What else is possible?
The answers you need come when you give them space to show up.
What’s Missing in Your Market?
Sometimes, innovation isn’t about what’s new. It’s about what’s missing.
Ask yourself: What aren’t my competitors doing . . . that my clients wish they would?
- Is it faster response time?
- Simpler language?
- More personalized service?
Now ask: How could I solve that unmet need in a way only I can? Use your Pinnacle Gift™ as the starting point.
Then shape it into something your market hasn’t seen before—what we call your Pinnacle Offering™.
That’s how you rise above the noise and command premium value.
Ready to Innovate with Intention?
You don’t need to chase trends or overhaul your business overnight. You just need to notice where friction is blocking flow—and take one bold step.
Fix one broken system. Run one small experiment. Ask one powerful question.
Want help making space for innovation and clarity?
That’s exactly what I help business owners do inside my coaching programs, Pinnacle Success System, and Strategy Intensives.
Let’s turn your hidden genius into a visible advantage—one that energizes you and grows your bottom line.
Reach out if you’re ready to create your next breakthrough. Your business isn’t stuck. It’s just waiting for your next innovation.
Because growth shouldn’t be a guessing game. At Capstone Coaching Group, we’ve spent years working closely with small business owners, supporting them through the highs, the lows, and the in-between moments when it’s not quite clear what the next move should be. Along the way, we started noticing a pattern. Clients who worked with us one-on-one consistently told us that coaching gave them something they hadn’t found anywhere else: clarity, accountability, and forward momentum . They left each session with a renewed sense of purpose and direction. Meanwhile, business owners who joined our Peer Advisory Boards found something equally powerful: a confidential community of fellow entrepreneurs. Here, they could solve real problems, speak openly, and feel supported—not judged. The feedback was clear. These collaborative boards were a game-changer, providing a much-needed relief from the isolation that often comes with entrepreneurship. Others went through our Pinnacle Success System™ courses, discovering their Pinnacle Gift™, learning how to structure their time and achieve Pinnacle Productivity™, designing their Pinnacle Offering™, and scaling their business by crafting their Pinnacle Process™. Every course led to breakthroughs. But then something bigger happened. Clients who engaged in all three—coaching, peer advisory boards, and the Pinnacle Success System™—saw exponential progress. The combination created a synergy that accelerated their growth far beyond what any single element could do alone. And just like that, the idea sparked: What if we built a program that delivered the whole experience—strategic coaching, powerful community, proven tools—under one roof?
In today’s turbulent economy, one thing is crystal clear: standing still is not a strategy. Markets are shifting. Customer needs are evolving. Competition is fiercer than ever. If you’re a small business owner, reacting to change isn’t enough anymore—you need to lead it. Adaptability is no longer optional. It's the price of entry into a future where only the most resilient businesses thrive. Those business owners who anticipate and plan for change will stay in the game. Those who don't may find themselves outpaced, outperformed, or out of business. So how do you prepare for what's next without burning out or blowing up your business model? Let’s take a deeper look at what it takes to not only survive change—but use it as a competitive advantage. Adaptability as a Strategic Advantage Proactive change management is quickly becoming one of the most important business skills of our time. It’s not enough to be great at what you do—you must also be great at evolving when the market demands it. Ask yourself: How quickly can your team pivot when the unexpected hits? Do your systems empower change—or strangle it? Are you building a brand that stands out when others are shrinking back? Now is the time to review, refine, and rebuild with resilience at the core. Choose one process, product, or service this week and stress-test it: If the market shifted tomorrow, would this still work—or would we scramble? Small adjustments today can prevent big regrets tomorrow.
The first quarter is behind you. But before you charge into Q2 full speed, let me offer this: pause with purpose. In the daily whirlwind of small business ownership, it’s easy to stay busy but miss the bigger picture. That’s where a strategic quarterly review comes in—not as a judgment session, but as a tool for clarity and course correction. Ask yourself: What did I plan? What actually happened? And most importantly—what do I need to shift now to move forward with greater focus, alignment, and momentum? In this article, we’ll walk through five critical areas every small business owner should assess at the close of Q1—financials, marketing, team, time, and tools. Use this as your reset ritual. You’ll come out sharper, stronger, and more prepared to lead the next 90 days with intention. Financials First—Are You on Track? Revenue, profit, and cash flow are the pulse of your business. That’s why we begin here. Start your Q1 review by looking at the numbers—not just how much you made, but what you kept, and how well your money moved. Even if you’re not a finance pro (I’m certainly not a CPA, nor do I play one on TV 😊), understanding your numbers is a non-negotiable leadership skill. Ask yourself: What was your gross revenue vs. net profit? Are your expenses aligned with your growth goals—or eating into margins? What do your receivables and payables say about your cash flow health? If the numbers aren’t telling a clear story, it’s time to clean them up. Don’t wait for tax season to find out where your profits went. Financial clarity builds confident decision-making—and that’s the foundation for a strong Q2.
The Scaling Dilemma—Are You Ready to Expand? Scaling a business is exciting—but also nerve-wracking. You’ve worked hard to build momentum, and now you’re wondering: Is it time to grow? And if so, how do I do it without losing what’s already working? Many business owners hit a point where they’re turning down opportunities, struggling to keep up with demand, or sensing that their current model can’t take them further. Growth isn’t just about more revenue—it’s about building capacity with intention. Signs You’re Ready to Scale: You’re regularly turning down work because your plate is full. Clients are asking for additional services or support. Your systems (and maybe your sanity) are straining under the current load. If any of these sound familiar, you're likely at a crossroads. The good news? With the right strategy, scaling can actually bring more ease, not just more work. Let’s explore how to grow your business wisely—without burning out or getting overwhelmed. Hiring vs. Outsourcing—Which One Fits Your Growth Plan? One of the first decisions you’ll face is whether to bring on help—and if so, what kind. Hiring an employee may feel like a big leap. But so is continuing to do everything yourself. The key is understanding what kind of support will move the needle without bogging you down. Hire when: The role is critical to your core business operations. You need someone consistently and long-term. You want to build a cohesive team with shared values and vision. Outsource when: The task isn’t in your Pinnacle Gift™—your zone of genius—and doesn’t need to be done in-house. You need short-term or specialized expertise. You want to test a role before committing to a full-time hire. Think of hiring as building your foundation—and outsourcing as adding flexible scaffolding. Both support growth, but in different ways. 
Rethinking Time What do we currently believe about Time? Let’s start by challenging common assumptions. Many of us treat time as though it’s equal—60 minutes of one activity must be as valuable as 60 minutes of another, right? Wrong. Truth bomb: All time is not equal. Some activities deliver exponentially more results, earnings, or success than others. Actionable Item: Perform a time audit this week. Track every activity you do for three days and categorize tasks as high, medium, or low impact. Use this data to identify which activities you can eliminate, delegate, or prioritize. As business owners, the secret lies in prioritizing the right activities. Imagine dedicating 20% of your time to high-impact tasks that generate 80% of your results. That’s the power of the Pareto Principle in action. In future blog posts, we’ll explore how to measure time against productivity and introduce strategies to amplify your effectiveness. Stay tuned for more on Pinnacle Productivity TM ! Time vs. Productivity All activities are not created equal. You’ve heard it before: “Work smarter, not harder.” But what does that actually mean? At Capstone Coaching Group, we emphasize a critical distinction: Time ≠ Productivity. Naturally, spending 8 hours on busy work won’t match the impact of 2 focused hours on strategic decision-making or relationship-building. What’s more, the good ole American standard of doing “more, better, faster” will likely get you marginal change in your results, plus longer workdays (and longer workweeks) . . . and is a sure path to burnout. Instead, ask yourself: Which tasks contribute directly to your long-term goals? Are you spending too much time on low-value activities? Pro tip: Start tracking your tasks for a week. Identify what generates the most meaningful results, then focus your efforts there. Small shifts in how you allocate your time can drive massive results. What’s one activity you plan to prioritize this week?
As small business owners, we know the power of setting clear, actionable goals to drive success. Whether it’s boosting revenue, growing your team, enhancing customer experience, or innovating your products, every step brings you closer to realizing your vision. Let’s dive into how you can define, align, and achieve your 2025 goals with clarity and purpose. 1. What’s Your Top Business Goal for the Year? Every business journey begins with a clear goal. What’s your primary focus for 2025? Is it to increase revenue, expand your team, enhance marketing efforts, or streamline operations? Reflecting on these priorities helps you create a roadmap for success. Start by identifying the most pressing needs of your business and your aspirations for the year ahead. These priorities can provide clarity and direction for the decisions you’ll make. If you’re not sure where to start, consider breaking it down into categories: Increase revenue or profitability Expand your team or build leadership capacity Enhance marketing or customer engagement Innovate your products/services or streamline operations By identifying your focus, you’ll inspire and motivate yourself and your team to achieve great things this year. Remember, clarity is the foundation of progress.
After navigating the challenges and demands of 2024, many entrepreneurs and small business owners are feeling burned out by the idea of New Year’s resolutions. You’re not alone. Resolutions often fail because they’re vague, fleeting, and disconnected from what matters most. Instead of resolutions, I encourage you to adopt a proven strategy: set values-based goals that align with your Pinnacle Gift™—your unique talent and purpose. At Capstone Coaching Group, I guide entrepreneurs through the Pinnacle Success System, helping them clarify their gifts and use that clarity to set powerful, actionable goals. The result? Greater momentum, more fulfillment, and measurable success. Why Values-Based Goals Work According to a Harvard Business Study, only 3% of MBA graduates wrote down clear, actionable goals. Those individuals earned 10 times as much as the other 97% combined. Goals succeed where resolutions fail because they are intentional and specific. When grounded in your core values and purpose, they also build resiliency—a must-have for business owners facing today’s uncertainty. Clayton Christensen, renowned author and consultant, once said that committing to a goal 100% is easier than 98% commitment. Why? Because 100% eliminates decision fatigue. Once you’ve fully committed to a meaningful goal, setbacks won’t derail you. You’ve already decided to stay the course.
Four: Express Gratitude and Recognize Your Team Ending the year on a positive note involves acknowledging those who’ve helped your business thrive. Expressing gratitude to your team, even if it’s a small group or just a few partners, can increase morale and motivation. If you have employees, consider year-end bonuses or personalized notes of appreciation. Take the time to think about how each person on your team (or your partners) would like to be recognized. What is most meaningful for them? How you show appreciation is just as important as the act of expressing appreciation. Celebrating your team’s contributions reinforces a culture of support and accountability, essential for achieving financial and business goals. Here are a few specific, affordable ideas for expressing gratitude to teams, clients, and strategic partners that a small business owner could consider implementing: Personalized Recognition Gifts for Team Members Create a unique, affordable gift bundle with items that reflect each team member's personality or interests. For example, a set of locally sourced snacks, a coffee mug with a motivational message, or a book that aligns with their goals or hobbies. Personalized gifts show that you see each team member as an individual, reinforcing their value in a meaningful way. It’s also budget-friendly because you can keep each bundle simple yet impactful. Client Appreciation Cards with a Small Holiday Treat Send handwritten thank-you cards to your top clients, acknowledging specific ways they have contributed to your business’s success this year. Include a small token of appreciation, like a gourmet chocolate bar, a branded pen, or a customized complimentary service. Thoughtful, handwritten notes express genuine appreciation and can be tailored to each client. This small act shows your clients that their partnership is valued without needing a large budget. Strategic Partner Spotlight’ Social Media Shout-Out On LinkedIn or other social media platforms, create posts spotlighting each of your strategic partners, sharing a few sentences on why they’re essential to your business's success. Tag their business, highlight a project you worked on together, and express gratitude for their support. Public recognition is meaningful and free, offering your strategic partners valuable visibility while also building goodwill. It demonstrates your appreciation and encourages mutual support within your professional network.
As the year wraps up, small business owners have a unique opportunity to reinforce their financial foundations and set a clear path for the coming year. Welcome to Part I of our two-part series on finishing the year strong! Using concepts from the Pinnacle Success System™, here are six strategic steps you can take to end the year with strength, clarity, and confidence. One: Reflect on Your Pinnacle Gift™ and Business Achievements Before diving into numbers, take a moment to revisit your unique Pinnacle Gift™ — the talents and skills that drive your business’s success. Reflect on how these strengths have contributed to your achievements over the past year. Identify key wins that directly resulted from leveraging these skills and aligning them with your financial goals. Once you've identified three to four key wins that relied on your unique Pinnacle Gift, ask yourself what you can do to repeat these successes in the coming year. What steps do you need to take to replicate success? Is it time to take the Pinnacle Productivity course to free up more time to expand on using your Pinnacle Gift? Are you ready to take your offering to the next level through the Pinnacle Offering course? Two: Leverage Your Pinnacle Gift to Design High-Impact Offerings Once you've revisited your unique strengths and seen how they’ve shaped your success, consider how you can apply these skills to create high-impact, seasonal offerings. Here are a few concrete ways to do this: Develop a Niche Service for Immediate Needs If your Pinnacle Gift involves problem-solving, offer a "Year-End Planning Intensive" to help clients quickly tackle their top issues before the new year. Position this service as a focused, results-driven engagement that directly addresses common challenges in your industry, such as project wrap-ups, budget planning, or operational efficiency. Clients benefit from your targeted expertise, and you have the chance to showcase your value through a streamlined, impactful service. Introduce a Complimentary Audit or Assessment If your strength is in analysis and strategic thinking, offer a complimentary end-of-year audit to prospective clients. This could be a financial, operational, or marketing assessment based on your area of expertise. For example, a digital marketing consultant might offer a "Holiday Campaign Audit," highlighting potential areas of improvement in clients' strategies. This small yet strategic step lets you showcase your expertise, build trust, and potentially lead to longer engagements in the coming year. Create a Limited-Time Training Program If your Pinnacle Gift is educating or coaching, design a workshop or webinar that addresses year-end challenges or new-year readiness. For instance, a leadership consultant might offer a "New Year, New Team Vision" training that helps teams align their goals for the year ahead. This serves as a meaningful introduction to your work and gives clients a taste of how you can help them achieve success in the long term.
Welcome back, fellow visionaries and trailblazers! In the second part of our exploration of Nurturing Entrepreneurial Growth, we'll dive into stages four through seven that characterize the evolution of an entrepreneur, from the scaling to the pinnacle of success. Stage 4: Scaling Stage - Reaching New Heights You’ve proven your business model, your product or service has found its market fit, and now it's time to scale. This stage is all about amplification – maximizing the reach of your business and multiplying your impact. Scaling isn’t just about growth; it’s about replicable, sustainable growth. In this stage, you’re elevating your business to new heights by fine-tuning your strategies, optimizing systems, and focusing on efficiency. You’re building strong partnerships, looking for new investments, and driving innovation in your products, services, and processes. But scaling brings its own unique set of challenges – the stakes are higher, and so is the complexity. Here are the top 3 challenges many business-owners face in this stage: 1. Systems and Process Optimization As you grow, your current processes can start to feel stretched and outdated. What worked when you had a smaller team, or fewer customers may no longer be efficient at scale. To ensure your business can scale effectively, it's crucial to invest in automation, technology, and streamlined processes. Think about your operations, hiring practices, customer support, and how each area can be optimized for greater efficiency. 2. Maintaining Company Culture and Values Scaling can sometimes mean rapid hiring, entering new markets, and onboarding new clients. The challenge is to maintain the company culture and values that have gotten you this far. Without careful nurturing, culture can slip, and the "soul" of your business can get diluted. It's essential to prioritize a culture that aligns with your mission, reinforces your Pinnacle Gift, and ensures that your team remains aligned with your purpose, even as you expand. 3. Managing Cash Flow and Financial Forecasting Scaling requires significant financial resources. Whether it's expanding your team, increasing production capacity, or investing in new technology, all these moves come with a price tag. A critical challenge is maintaining healthy cash flow and forecasting accurately to make smart financial decisions. Securing the right type of funding – whether through reinvested profits, equity, or loans – is also key to ensuring you have the runway you need to scale smoothly. Scaling your business is about replicating success without replicating stress. It’s a time to focus on leveraging your strengths, staying true to your vision, and reaching for those new heights with intention and clarity.